Frequently asked questions

Frequently asked questions

Product and material

  • Is there a showroom or how and where can I experience the roomours products live?

    You can look at the products by appointment in our office in Munich. If you are interested, please contact us by phone at +49 89 89058710 or via mail to office@roomours.de and we make an appointment for your visit.


  • Can I borrow or lease flipcharts or whiteboards?

    Unfortunately we can not offer you this service at the moment.


  • Can I assemble my product myself? Is mounting difficult?

    Since the size of the products does not allow us to send you completely assembled, shipping will be done in a few separate parts. This allows us to pass on lower freight costs to you. The products are easy to assemble. Installation is explained in simple steps using the enclosed installation instructions. We deliver the necessary tools. On request we can deliver our products for an extra charge also mounted. Please contact us if you wish.


  • How do I clean my whiteboard?

    On the page How to clean your Whiteboard we have put together the most important tips and hints.


  • Can I write on all boards?

    No, you can only write on the white boards with whiteboard markers or the chalkboards with chalk. All white boards have a special powder coating that is writable and wipeable.


  • Are all products magnetic?

    Except for our Post and Pin, all products can be used with magnets.


  • I want to order a product in a special color, is that possible?

    We are happy to offer you your desired product in a special color. You have the opportunity to order flipcharts in any RAL tone. Special paints, stains and glazes of wood are only made according to samples provided by you. We send this pattern to our carpenter, who in turn creates a pattern for approval. Prices and delivery times on request. Just contact us - we look forward to your project.


  • A part of my product is damaged, how can I order a spare part?

    You are welcome to order spare parts from us, stating the original order number. Simply send the order to office@roomours.de. We will make you an offer for the respective spare part.


Order and shipping

  • I have made a mistake in the order, what can I do?

    Since orders are not processed automatically, there is no need to worry. Changes and corrections are always possible. Just contact us by mail or by phone, then we can correct the order accordingly.


  • How long do I have to wait for my order?

    Estimated delivery times are noted for each product. You will receive a shipping confirmation from us as soon as the shipment has left our warehouse, from there it is in Germany a maximum of 48 hours until delivery. If you need more detailed information on the delivery date or need a delivery on the fixed date please contact us in advance by mail or by phone.


  • Can I track my delivery via tracking code?

    Since we send our furniture by freight forwarding tracking is unfortunately not possible. If you provide us with a telephone number, the freight forwarder can contact you by phone before you arrive and notify you of the shipment.


  • Why do I only get my order delivered to the curb?

    For insurance reasons and to keep your delivery costs as low as possible we can not offer delivery to the point of use and assembly on site.


  • When and how do I receive my invoice?

    You will receive your invoice by e-mail as soon as your order has left our warehouse.


  • I can not choose my country as delivery address in the order process, can I order anyway?

    In such a case, please write us an email with your order to office@roomours.de - we will then create an offer for you with the shipping costs that match the delivery country.


Contact and service

  • I have a complaint - what do I have to do?

    Please contact and in case of complaint best by mail to service@roomours.de with a detailed description and possibly pictures of the facts. We will contact you as soon as possible.


    I have a question that is not answered here - how can I contact you?

    We are reachable for you in several ways: