frequently asked Questions

Product and Material

  • Is there a showroom or how and where can I experience the roomours products live?

    You can view the products by appointment in our office in Munich. If you are interested, please call +49 89 89058710 or send an email to office@roomours.de and we will arrange an appointment for your visit.

  • Can I borrow or lease flipcharts or whiteboards?

    Unfortunately, we cannot offer you this service at the moment.

  • Can I assemble my product myself? Is assembly difficult?

    Since the size of the products does not allow us to send them fully assembled, they are shipped in a few individual parts. This allows us to pass lower freight costs on to you. The products are easy to assemble. The assembly is explained in simple steps using the enclosed assembly instructions. We supply the necessary tools. On request, we can also deliver our products assembled for an additional charge. Please contact us if you wish.

  • What is the best way to clean my whiteboard?

    On page Cleaning and care we have compiled the most important information and tips.

  • Can I describe all boards?

    No, only the white boards with whiteboard markers or the chalkboards with chalk. All white boards have a special writable and magnetic powder or HPL coating.

  • Are all products magnetic?

    Except for our post and pin, all products can be used with magnets.

  • I would like to order a product in a special colour, is that possible?

    We would be happy to offer you your desired product as a custom-made product. Here you have the option of ordering flipcharts in any RAL color. We only produce special finishes, stains and glazes for the wood based on the samples you provide. We send this sample to our carpenter, who in turn creates a sample for approval. Prices and delivery times on request. Just contact us - we look forward to your project.

  • A part of my product is damaged, how can I order a replacement part?

    You are welcome to order spare parts from us, stating the original order number. Simply send the order to office@roomours.de. We will make you an offer for the respective spare part.

Ordering and shipping

  • I made a mistake when ordering, what can I do?

    Since orders are not processed automatically, there is no need to worry. Changes and corrections are actually always possible. Simply contact us by email or telephone and we can correct the order accordingly.

  • How long do I have to wait for my order?

    The expected delivery times are noted for each product. You will receive a shipping confirmation from us as soon as the shipment has left our warehouse, from there it is a maximum of 48 hours in Germany until delivery. If you need more detailed information about the delivery date orneed a delivery on a fixed date, please contact us in advance by email at office@roomoursde or by phone.

  • Can I track my delivery with a tracking code?

    Since we send our furniture by courier, tracking is unfortunately not possible. If you provide us with a phone number, the carrier can contact you by phone before arrival and notify the shipment.

  • Why do I only get my order delivered to the curb?

    For insurance reasons and to keep your delivery costs as low as possible, we are unfortunately unable to offer delivery to the point of use or on-site assembly. On request and for a surcharge, we can deliver your order to the point of use. Please contact us if you wish.

  • When and how will I receive my invoice?

    You will receive your invoice by e-mail as soon as your order has left our warehouse or, if you paid in advance, within 48 hours of your purchase.

  • I can't select my country as the delivery address in the ordering process, can I still place an order?

    In such a case, please send us an email with your order to office@roomours.de - we will then make you an offer with the shipping costs that match the delivery country.

Contact and service

  • I have a complaint - what do I have to do?

    In the event of a complaint, please contact us by email to office@roomours.de with a detailed description and, if necessary, pictures of the situation. We will contact you as soon as possible.

    I have a question that is not answered here - what is the best way to contact you?

    We can be reached in several ways:

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