Frequently asked questions

Frequently asked questions

Product and material

  • Is there a showroom or how and where can I experience roomours products live?

    You can view the products by appointment at our office in Munich. If you are interested, please contact us by phone at +49 89 89058710 or by mail to office@roomours.de and we will make an appointment for your visit.


  • Can I rent or lease flipcharts or whiteboards?

    Unfortunately we cannot offer you this service at the moment.


  • Can I assemble my product myself? Is the assembly difficult?

    Since the size of the products does not allow us to send them completely assembled, the shipping is done in a few individual parts. Therefore we can pass lower freight costs on to you. The products are easy to assemble. The assembly is explained in easy steps using the enclosed assembly instructions. The necessary tools are included in the delivery. On request, we can also deliver our products assembled for an additional charge. Please contact us if you wish to do so.


  • Can I write on all boards?

    No, only the white boards with whiteboard markers or the chalk boards with chalk. All white boards have a special writable and magnetic powder or HPL coating.


  • Are all products magnetic?

    With the exception of our Post and Pin all products can be used with magnets.


  • I would like to order a product in a special colour, is this possible?

    We would be pleased to offer you your desired product in a special design. Here you have the possibility to order flipcharts in any RAL tone. Special varnishes, stains and glazes of the wood are only produced according to samples provided by you. We send this sample to our carpenter, who in turn creates a sample for approval. Prices and delivery times on request. Just contact us - we look forward to your project.


  • Ein Teil meines Produktes ist beschädigt, wie kann ich ein Ersatzteil bestellen?

    You are welcome to order spare parts from us, stating the original order number. Simply send the order to office@roomours.de. We will send you an offer for the respective spare part.


Order and shipping

  • I made a mistake with my order, what can I do?

    Since orders are not processed automatically, there is no need to worry. Changes and corrections are actually always possible. Simply contact us by e-mail or telephone, and we can correct the order accordingly.


  • How long must I wait for my order?

    The expected delivery times are noted with each product. You will receive a shipping confirmation from us as soon as the shipment has left our warehouse, from then on it is a maximum of 48 hours in Germany until delivery. If you need more detailed information about the delivery date or if you need a fixed delivery date, please contact us in advance by e-mail at office@roomours.de or by phone.

  • Why do I only get my order delivered to the curb?

    For insurance reasons and in order to keep your delivery costs as low as possible, we cannot offer delivery to the place of use or assembly on site. On request and for an additional charge we can deliver your order to the place of use. Please contact us if you wish to do so.

  • I cannot select my country as delivery address in the order process, can I still place an order?

    In such a case, please send us an e-mail with your order to office@roomours.de - we will then send you an offer with the shipping costs appropriate to the country of delivery.


Contact and service

  • I have a reclamation - what should I do?

    Please contact us in cases of reclamation preferably by mail to service@roomours.de with a detailed description and if necessary pictures of the facts. We will contact you as soon as possible.