Cancellation policy with model cancellation form

Right of withdrawal for consumers
(consumer is any natural person who concludes a legal transaction for the purpose of most of which cannot be attributed to their commercial or self-employed professional activity.)

Revocation instructions

Right of withdrawal
You have the right to cancel this contract within 14 days without giving a reason.
The cancellation period is 14 days from the day


- on which You or a third party designated by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and this is or will be delivered in a single order;

- on which you or a third party named by you, who is not the carrier, took possession of the last goods, if you bought several goods in a single Best item and these are delivered separately;

- on which you or a third party named by you, who is not the carrier, delivered the last partial shipment or the last If you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal , you must send us (roomours GmbH, Blumenstrasse 3, 85540 Haar near Munich, telephone no.: +49 89 89058710, fax: + 08989058725, E-mail address: office@roomours.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.

To meet the cancellation period, it is sufficient for you to send the notification of your exercise of the right of cancellation before the cancellation period has expired .

Consequences of revocation

If you revoke this contract, we will send you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment.


We will collect the goods.

You will bear the direct costs of returning goods that can be sent by parcel post as well as the direct costs of returning goods that cannot be sent as a parcel. The costs for goods that cannot be sent as a parcel are estimated at a maximum of around EUR 50.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion - respectively.Reasons for expiry

The right of withdrawal does not apply to contracts


- for the delivery of goods that are not prefabricated and for their production an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose use-by date would quickly expire;
- for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods who for the sake of health health protection or hygiene are not suitable for return if their seal has been removed after delivery;
- for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.



Example cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

- An roomours GmbH, Blumenstraße 3, 85540 Haar near Munich, e-mail address: office@roomours.de,
fax: + 08989058725 :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if notification is on paper)
- Date

(*) Delete where not applicable.


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